PRIVACY & RETURN POLICY

At HALEIA, we are committed to ensuring a seamless and secure shopping experience. This document outlines our practices regarding the collection, use, and disclosure of your personal information, as well as our policies on product returns and exchanges. By visiting our website or making a purchase, you agree to the terms detailed below.
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Last updated: JULY 2025

HALEIA COUTURE RETURN POLICY

All HALEIA Couture pieces are Made-to-Measure, meaning a new garment is crafted specifically for each client upon order — not pulled from existing stock or production. This ensures a truly bespoke experience, where each detail reflects the client’s unique preferences and proportions.

 

Due to the personalized nature of this process, all Made-to-Measure orders are final sale and cannot be returned, exchanged, or refunded.

 

We are committed to delivering exceptional quality and fit. Our team is available to assist with measurements, fabric selections, and fit guidance before your order is placed, ensuring confidence at every step.

 

We thank you for supporting the artistry and integrity of true made-to-order craftsmanship.
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HALEIA Prêt-à-Porter RETURN & EXCHANGE POLICY

At HALEIA, each piece is designed with intention and crafted to last. If, however, your purchase isn’t quite right, we offer a strict 30-day return window for eligible Prêt-à-Porter garments, under the following conditions:

 

Return Eligibility

• Returns must be initiated within 30 days of delivery.

• Garments must be in pristine, unworn condition, with all original tags, packaging, and accessories intact.

• Each item is fitted with a discreet yet visible HALEIA security band.

To preserve the integrity of our pieces, returns will only be accepted if this band remains fully intact, uncut, and unaltered.

 

Returns Will Not Be Accepted If:

• The garment has been worn, washed, altered, or damaged

• The security band is removed, cut, or compromised in any way

• The return request is made beyond the 30-day window

 

Return Process

1. Kindly email info@haleia.fr with your order number and reason for return.

2. Once your request is reviewed and approved, you will receive detailed return instructions.

3. Upon receipt and inspection of the item, your refund will be processed to the original payment method.

 

Refunds

• Refunds will be issued for the item value only; original shipping fees are non-refundable.

• Please allow 7–10 business days from approval for the refund to reflect on your statement.

 

Exchanges

Due to the limited nature of our production, we do not offer direct exchanges. If you wish to secure another size or style, we recommend placing a new order and returning the original item in accordance with the policy above.
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Our Commitment to Privacy

At HALEIA, we believe true luxury includes respect for your privacy. This policy explains how we collect, use, and protect your personal data — whether you shop with us online, in-store, or engage with our brand globally.

 

We are fully compliant with international privacy standards, including the EU GDPR, UK GDPR, CCPA/CPRA (California), and COPPA (children’s privacy).

 

What We Collect?

We may collect the following information when you use our site or services:

• Full name, email, phone number

• Delivery and billing addresses

• Purchase history and preferences

• Secure payment data

• IP address, browser/device info (via cookies)

 

How We Use It?

We use your data to:

• Process and deliver your orders

• Offer customer support

• Personalize your experience

• Share updates and invitations (if opted in)

• Protect against fraud and ensure secure transactions

 

We do not sell or rent your data.


Data Sharing & Storage

Your data may be shared with:

• Authorized HALEIA team members

• Trusted partners (e.g., payment processors, delivery services)

• Legal authorities, if required

 

If transferred outside the EU (e.g., to the U.S.), we ensure adequate safeguards are in place.

 

How Long We Keep It?

• Client accounts: active + 3 years

• Orders and invoices: up to 10 years (legal compliance)

• Marketing consent: up to 3 years or until withdrawn

• Cookies: up to 13 months

 

You may request deletion at any time.

 

Your Rights!

You may:

• Access or correct your personal data

• Request deletion

• Withdraw consent

• Object to processing

• Request data portability

 

To exercise these rights, email: info@haleia.fr

 

Cookies & Tracking;

 

We use cookies to:

• Enable website functionality

• Analyze site traffic

• Customize content and ads

• Improve performance


You may manage cookie preferences via your browser or in your [Cookie Settings].

 

Children’s Privacy:

Our website is not intended for users under 13. We do not knowingly collect data from children. If we become aware of such data, it will be promptly deleted.

 

California Residents (CCPA/CPRA)

If you live in California, you have the right to:

• Know what data we collect and how we use it

• Access, correct, or delete your personal data

• Opt-out of data “sale” or “sharing” (we do not sell data)

• Limit use of sensitive information

 

To submit a request, email: info@haleia.fr with subject: California Privacy Rights

 

Security;

We protect your data using secure servers, encryption, firewalls, and other technical safeguards.

 

Policy Updates;

We may update this policy as privacy laws evolve. The most current version will always be available here, with the effective date noted above.
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CONTACT US

For any questions regarding your data or this policy: Email: info@haleia.fr

Mail: HALEIA, 102 Avenue des Champs-Élysées, 75008 Paris

If you have concerns, you may contact CNIL (France) or your local data authority.